Refund policy
Fair, clear help when something goes wrong.
Because our products are digital files, refunds are reviewed based on payment, delivery, and file access status.
Purchase confidence
We want the experience to feel clear before and after you buy.
If there is a duplicate payment, failed delivery, or damaged file, the refund process explains what to send and how requests are reviewed.
Refunds may be accepted when
- A customer was charged more than once for the same product.
- Payment was successful but the file or access instructions were not delivered and we cannot resend them.
- The delivered file is corrupted or unusable and we cannot provide a working replacement.
- A refund is required by applicable consumer protection law.
Refunds may be declined when
- The customer has received and accessed the digital product.
- The request is based only on a change of mind after file delivery.
- The customer provided incorrect delivery details and did not contact us for correction.
How to request a refund
Use the footer contact details and include your payment reference, product name, purchase date, and the reason for the request. Accepted refunds are processed through the original payment channel where possible.